Based on the new executive order issued by Governor Walz 05/13/2020, and our constant monitoring of the COVID Pandemic as it impacts our community, we are extending the way we currently serve our customers for the time being. We believe it is appropriate to follow the Center for Disease Control guidance and provide our employees a safe work environment so we can continue to serve our community in the manner necessary to endure the economic realities of our present and future situation.
Within our lobby, we are available to meet with customers on an appointment basis (Please call 320-859-2101, and email firstname.lastname@example.org to set up a time for assistance). Please be aware that you may be asked to wear a mask and we may limit you to certain areas of our lobby.
We continue to encourage our customers to use our full-service Drive-Thru, our ATMs, and our digital banking services for their everyday needs. Loans and Account Maintenance can be discussed over the phone and through email, with much of the documentation able to be handled through our digital channels.
We apologize for this inconvenience, but with your patience, we expect that we will be able to provide you the best customer service possible during this temporary period of time.
Honoring Governor Walz’ order to “Stay at Home,” and our focus on keeping our employees and customers healthy during this uncertain time, First National Bank of Osakis is restricting its lobby traffic to appointments only. Please call 320-859-2101 to arrange a time for our staff to work with you on your financial needs. During the “Stay at Home” period, the First National Bank of Osakis will remain fully staffed and able to handle all customer requests. Additionally, because of the technological investments we have made, our customers can safely do transactions in our Drive-Thru, do deposits in our lobby ATM, use any of our ATM locations to get cash, and deposit funds remote, pay bills, transfer funds, apply for consumer loans, and view balances and statements on our online/mobile banking applications at www.fnbosakis.com .
To our Community,
Your health, welfare, and safety are extremely important to us. As COVID-19 increases its impact on our world, state, and communities, I would like to take a moment of your time to share need to know information that will help you act responsibly to ensure our community safety.
Internally, we are closely monitoring the situation and following the recommendations made by the Center for Disease Control (CDC) and the World Health Organization (WHO) when possible. We are implementing our Pandemic Plan, which means we are cleaning our facilities more thoroughly and frequently, requiring sick employees to stay home, preparing a portion of our personnel to work remotely, encouraging frequent hand washing, and recommending social distancing.
One of the recommendations from the CDC is to encourage our employees and customers to limit their face-to-face interaction as much as possible. At FNB Osakis, we are fortunate that we have been proactive over the last few years and have already established multiple ways to allow your banking to be done electronically. Many of you have already taken advantage of our electronic banking tools like Online Banking, Mobile Banking, and a Mobile Deposit-Taking ATM in our front lobby. For those of you who may not yet have experienced these services, please let us know if you need help getting your accounts set up, and we would be happy to help walk you through the process! In addition, you can get cash at our ATM locations.
For those seeking the help of a teller, we encourage you to use our Drive-Up window to allow for some space and distance. For those desiring face-to-face interaction, know that we will be keeping our doors open for those that need to come into the lobby. Lastly, for those who wish to talk with a lender or open a new account, please call and make an appointment.
Thank you for your patience and understanding in this challenging situation.